MIRA Admin — AFTECH Customer Support

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🎫

No tickets found.

No messages yet.

💬

No conversations found.

Pending Review

Approved

Edited & Sent

Rejected

Shadow channels:

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🧪

Set SANDBOX_CHANNELS=messenger in /etc/aftech/mira.env to enable shadow mode.

Total Tickets

Open

Escalated

Resolved

Resolution Rate

Avg Response

Ticket Volume — Last 30 Days

Channel Breakdown

Category Breakdown

Total Conversations:

Total Messages:

Avg First Response:

Export Tickets to CSV

Download all tickets within a date range. Leave blank for all records.

From Date

To Date

Training Data Export

Export conversation history in OpenAI chat format (JSONL) for LLM fine-tuning and prompt calibration.

Days back days of history (max 365)

Format

Each record: conversation_id, channel, intent, messages (user/assistant roles), created_at.

MIRA Persona

Name MIRA

Full Name MIRA (AFTECH Intelligent Response Assistant)

Company AFTECH

Support Email support@aftechph.com

Apply URL https://apply.aftechph.com

Channel Status

Intent Categories

Intents are classified automatically by the AI. Escalation triggers on human_needed and outage.

Quick Reference

• Telegram webhook: /webhook/telegram

• Facebook webhook: /webhook/messenger

• SMS webhook: /webhook/sms

• Email: IMAP polling every 30s (background)

ℹ Configuration is managed via /etc/aftech/mira.env on CT 141.